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Return to shopRefund and Returns Policy
Welcome to Colorose
At Colorose, customer satisfaction is our top priority. Since we specialize in custom print-on-demand T-shirts and apparel, each product is printed especially for you. Please read our Returns & Refunds Policy carefully before placing an order.
❶ General Policy
➤ All products sold on Colorose are made-to-order print on demand T-shirts.
➤ Because of the custom nature of our products, returns, exchanges, or cancellations are generally not accepted.
➤ Exceptions are made only in cases where the product is defective, damaged, or incorrectly printed.
❷ Return
➤ Returns are accepted only in cases where the product received is defective, damaged, or incorrect.
➤ Customized/printed products (such as t-shirts, hoodies, etc.) cannot be returned for reasons such as change of mind, wrong size selection, or personal preference.
➤ All return requests must be raised within 7 days of product delivery by contacting us at care@colorose.in
❸ Refunds
➤ Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
➤ If approved, refunds will be initiated within 7-10 working days to your original method of payment.
➤ Shipping charges, if any, are non-refundable.
❹ Exchanges
➤ Exchanges are only applicable if the product delivered is defective, damaged, or incorrect.
➤ Size or color exchanges are not possible, as all products are made-to-order and custom printed.
❺ Conditions for Return/Refund
➤ The product must be unused, unwashed, and returned in its original packaging.
➤ Customers are required to provide photo/video proof of the defective or damaged product to process the request.
✪ Note:
All products on COLOR are custom-printed and fulfilled through our production partner Qikink.
➤ Since each product is printed on-demand, returns or refunds are only applicable in cases of defective, damaged, or incorrect items.
➤ Size issues, change of mind, or personal preferences are not eligible for return or refund.
➤ Any claim must be reported within 7 days of delivery with photo/video proof, and it will be verified in coordination with Qikink before approval.